Shipping policy

Shipping Policy

Trade name: Dalmivo Phone number: +33975564772 Email: sales@dalmivo.store Physical address: 16 Avenue Vincent Auriol, 31600 Muret, France Effective Date: September 2026

1. Order Processing & Pre-Shipping Verification

All orders placed on the official Dalmivo website will be processed within 1–3 business days after successful payment confirmation. Business days are defined as Monday to Friday, excluding French national public holidays, weekends, and official seasonal closure periods announced by the store. Orders submitted after daily business cutoff time, on weekends or public holidays will commence processing on the next available working day.

Dalmivo reserves the right to conduct comprehensive pre-shipment verification, including payment validation, delivery address confirmation, order consistency review, and anti-fraud screening. In cases of inconsistent payment information, incomplete recipient details, abnormal order data, suspected fraudulent transactions or inventory discrepancies, our customer service team will contact the buyer via registered email for confirmation. Order processing will be temporarily suspended until valid customer verification is received.

Customers are solely responsible for providing complete, accurate and deliverable shipping information, including street number, building details, floor, apartment unit, access code and valid contact number. Dalmivo shall not be held liable for delivery failure, return-to-sender status, parcel loss, redelivery fees or additional logistics charges caused by incorrect, incomplete, outdated or invalid address information provided by the customer. Once the parcel is dispatched, address modification requests cannot be guaranteed.

2. Shipping Zones & Estimated Delivery Times

Dalmivo provides official shipping services covering Metropolitan France, Corsica, all European Union member states and global international regions. All delivery times listed below are estimated reference values and are not legally guaranteed delivery deadlines. Delivery delays may reasonably occur due to carrier peak season congestion, customs inspections, extreme weather conditions, logistics strikes, public holidays, airline suspension and other force majeure circumstances beyond our control.

Metropolitan France: 2–5 business days after dispatch
Corsica & French Territories: 4–8 business days after dispatch
European Union Member States: 5–12 business days after dispatch
Global International Regions: 8–18 business days after dispatch

3. Shipping Fees & Free Shipping Promotions

All shipping costs are automatically and dynamically calculated at checkout based on destination country, parcel weight, dimensional volume and selected delivery method. All shipping fees are fully displayed before final payment confirmation, with no hidden charges, surcharges or undisclosed fees applied after order completion.

Dalmivo may offer free standard shipping promotions for orders that meet the minimum cart value threshold displayed on the official website. Free shipping benefits exclusively apply to standard delivery services only. Any express or expedited shipping upgrades will incur additional charges even if the order qualifies for free standard shipping. We reserve the right to adjust shipping rates, free shipping thresholds and promotional rules at any time without prior notice according to logistics market fluctuations and operational adjustments.

4. Parcel Dispatch & Real-Time Tracking Service

Once your order is professionally packed, quality-inspected and officially dispatched from our warehouse, a shipping confirmation email containing your unique tracking number and official tracking link will be sent to your registered email address automatically. Tracking information may require 24–48 hours to synchronize and update on the carrier’s official system after shipping label generation, which is a normal data synchronization delay and does not affect parcel transit status.

If you fail to receive the dispatch confirmation email within 3 working days after successful payment, please first check your spam or junk mailbox. If the email remains missing, please contact our customer service team for manual tracking assistance and order status inquiry.

5. Customs, Duties & Cross-Border Tax Liability

For all parcels shipped outside Metropolitan France, including EU cross-border deliveries and international shipments, all applicable local import VAT, customs duties, official clearance fees, administrative charges and border-related taxes are the sole financial responsibility of the customer.

Dalmivo has no control over local customs policies, inspection standards and clearance procedures. We cannot predict customs detention risks, inspection delays or additional incidental charges. Customers are strongly recommended to verify local import regulations and tax rules of their destination country before placing cross-border orders.

If a parcel is detained, refused, abandoned or returned to our warehouse due to unpaid duties, incomplete customs documentation or local import restrictions, the original outbound shipping cost, return logistics fees and customs penalty charges will be deducted from the final refund amount.

6. Damaged, Missing & Lost Parcel Claim Rules

Customers must thoroughly inspect parcel packaging and product condition immediately upon delivery receipt. All formal claims must be submitted in compliance with the following time limits and evidence requirements:

Damaged products or broken packaging: Customers must submit a claim with clear, unedited photos of the outer packaging, shipping box, packing materials and defective goods within 48 hours after delivery.

Missing items: Customers must provide valid unboxing photos or complete unboxing video evidence within 48 hours after parcel receipt for official verification.

Lost parcel investigation: Lost parcel claims will only be initiated after the logistics carrier officially confirms parcel loss. Standard carrier investigation procedures take 7–15 business days. Refunds or reshipment services will not be processed before the carrier completes the official loss investigation.

High-value orders may require signature confirmation upon delivery. If customers voluntarily waive signature confirmation service, Dalmivo shall not be liable for parcels marked “delivered” by the carrier but not received by the customer.

7. Address Modification & Order Adjustment Rules

Address modification requests are only acceptable before the parcel is picked up and dispatched by the logistics carrier. Once the parcel enters transit, address changes, order rerouting and information adjustments are no longer guaranteed. If rerouting service is exceptionally available after dispatch, all additional rerouting fees and logistics surcharges shall be fully borne by the customer.

8. Failed Delivery & Return to Warehouse Policy

If the logistics carrier fails to complete delivery due to recipient absence, inaccessible delivery address, invalid contact information or recipient refusal, the courier will attempt redelivery in accordance with local logistics regulations. After multiple unsuccessful delivery attempts, the parcel will be automatically returned to our local warehouse in France.

In cases of return-to-sender, the original outbound shipping cost and return logistics fees will be deducted from customer refunds. If the customer still intends to receive the products after parcel return, a new order must be placed with full shipping fees repaid.

9. Return Shipping Regulations

Return shipping costs are borne by Dalmivo exclusively for returns caused by verified factory product defects, in-transit shipping damage or incorrect item delivery attributable to our team. For all customer-initiated unconditional returns or personal reason returns, all return shipping fees, logistics risks and related charges are the sole responsibility of the customer.

All returned goods must be shipped via official trackable shipping services with valid tracking numbers retained for verification. We strongly recommend purchasing shipping insurance for high-value items to avoid loss risks. Official refunds will only be processed after our warehouse receives, inspects and confirms the returned products meet return condition standards.

10. Force Majeure & Policy Updates

Dalmivo relies entirely on professional third-party logistics carriers for all delivery services. We shall not be liable for shipment delays, parcel damage, loss or service interruption caused by force majeure events beyond reasonable business control, including natural disasters, extreme weather, carrier strikes, port closures, customs holds, government policy adjustments and public health emergencies.

We reserve the unilateral right to revise, update and supplement this Shipping Policy to comply with updated French commercial regulations, EU consumer laws and business operational adjustments. Revised terms take immediate legal effect upon official website publication. Continued website browsing and order placement after policy updates constitutes automatic acceptance of the latest shipping terms.